EXPERIENCE
Zima UX, UI & Design Strategy | Jul 2022 – Feb 2025
Senior UX/Service Designer, Lead Researcher & more
Project Lead, Workshop Facilitator, working with startups, e-commerce, SaaS and more.
Senior UX/Service Designer, Lead Researcher & more
Project Lead, Workshop Facilitator, working with startups, e-commerce, SaaS and more.
•••
Orange Polska | Mar 2017 – Jul 2022
From Junior UI/UX to Senior Service Designer
Part of the Product Design Team. Full-service design and UX research projects, including Strategy, B2B persona development and defining app tone of voice.
From Junior UI/UX to Senior Service Designer
Part of the Product Design Team. Full-service design and UX research projects, including Strategy, B2B persona development and defining app tone of voice.
•••
Accenture Polska | Mar 2014 – Jan 2017
Junior UI/UX Designer
Modernised UX/UI of the CRM for a Polish bank, enhancing the design of a really outdated system.
Junior UI/UX Designer
Modernised UX/UI of the CRM for a Polish bank, enhancing the design of a really outdated system.
EDUCATION
University of Warsaw | 1999–2005
History, Master's degree
History, Master's degree
•••
SWPS, Warsaw | 2018– 2019
Service Design, Certificate Program
Service Design, Certificate Program
CERTYFICATION
AI Fundamentals & Automation Basics | 2025, AIDEAS
skills:
skills:
GenAI Prompting · GenAI Fundamentals · Ethical AI · Data Security Basics · AI-powered PoCs · AI Concepts & Applications•••
Product Analytics | 2024, WitFlow
skills:
skills:
Data Driven Design · Metrics · Data visualisation · Testing Canvas;•••
Umami Strategy | 2023, Umami Strategy, Aga Szóstek
skills:
Product Strategy · Service Design · Value Proposition · Product Defining·
Product Business Strategy•••
Service Blueprinting | 2022, Design Thinkers Academy London
Skills:
User Journeys · Service Blueprint
•••
Product Discovery | 2021, Product Discovery Pro
Skills:
Product Discovery · Service Design · Product Design•••
UX PM (1-3) | 2018, Synergia
Skills:
Designing Products & Services with a more integrated Business StrategyHOW DID I GET INTO UX?
I studied History at the University of Warsaw. I planned to become a Journalist (learned searching for information, telling stories, and fact-checking are part of that foundation, as advised by my mentor, Wojciech Jagielski).
Although I still enjoy writing, life took me on a different path. I’ve worked as a chief editor with books and websites, tried sales, customer service, as a tour guide, and even Casino cashier, but design was the on that sticks.
My first UX job at Accenture began when my boss gave me my assignment: redesign a bank CRM.
“I’m not sure what to do with this,” I said.
“Well, learn fast,” he replied.
“Well, learn fast,” he replied.
And I did. Through UX/UI, I found my way to studying Service Design at SWPS in Warsaw (final grade 5.0!) and eventually landed a senior role in the Product Design team at Orange Polska and Zima Agency. Now I follow my own path.
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